diff --git a/install-support b/install-support
index 2df198cb1..2c4d98875 100755
--- a/install-support
+++ b/install-support
@@ -26,8 +26,26 @@ sed -i -e "s/^openvpn_enabled:.*/openvpn_enabled: True/" /etc/iiab/local_vars.ym
 
 echo -e "Now let's (re)install and (re)start OpenVPN...\n"
 
+
 ansible-playbook -i $INVENTORY $PLAYBOOK --connection=local
 
-echo -en "\nYour OpenVPN handle is....... "
+
+echo -en "\nYour OpenVPN machine name (openvpn_handle) is: "
 cat /etc/iiab/openvpn_handle
-echo -e "\nYour OpenVPN IP address is... $(ip a | grep tun0$ | awk '{print $2}')\n\n"
+
+vpnip=$(ip a | grep tun0$ | awk '{print $2}')
+
+if [ "$vpnip" != "" ]; then
+    echo -e "\nYour OpenVPN IP address (which can change) is: $vpnip\n\n"
+else
+    echo -e "\nWARNING: OpenVPN IP ADDRESS NOT FOUND!\n\n"
+fi
+
+
+echo -e "OpenVPN TIPS:\n"
+
+echo -e "  1. Check your Internet connection: run 'ping 8.8.8.8' and 'ping mit.edu'"
+echo -e "  2. Run 'ip a' and look for a 'tun0' IP address like 10.8.0.x"
+echo -e "  3. Check your OpenVPN connection: run 'ping 10.8.0.1'"
+echo -e "  4. Sometimes waiting a minute helps -- then retry steps 2 and 3"
+echo -e "  5. If necessary, run 'systemctl restart openvpn@xscenet'\n\n"